tag:blogger.com,1999:blog-594635024743492880.post8861358263407114960..comments2008-06-16T12:41:44.421-06:00Dave &amp; Sherrinoreply@blogger.comBlogger1125tag:blogger.com,1999:blog-594635024743492880.post-39707274262689749512008-06-16T12:41:44.421-06:002008-06-16T12:41:44.421-06:00Hi Dave<BR/><BR/>I just wanted to let you know that the second edition of one of the books you recommend, Janelle Barlow and Claus Moller's "A Complaint Is a Gift" will be released on August 1st. For thoughts and excerpts you can head on over to Claus's blog:<BR/><A HREF="http://clausmolleruk.blogspot.com" REL="nofollow">http://clausmolleruk.blogspot.com</A><BR/><BR/>Hopefully you will find some relevant ideas and inspiration there and join us in discussing the best practices of customer service.<BR/><BR/>Kind regards,<BR/><BR/>CasperCasper Mollerhttp://www.blogger.com/profile/01388776483957968773noreply@blogger.com